The Patch Impasse: Front line perspectives from enterprise IT
This paper describes a survey of organisations during 2006 to understand the issues facing managers around the problems of whether to patch or not to patch. The paper starts with a profile of the respondents of the survey, it then goes on to talk about the demands of patching, the top concerns relating to patching, organisation concern about un-patched servers, records on patches for audits, downtime of critical servers when patching, high availability of business applications that rely on servers. The conclusion, I will leave you to read but I guess its obvious anyway.
This is an interesting paper for me as it shows what customers of packaged software solutions that do provide security patches think about the issues of patching.